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#LYNC WEB APP PLUGIN NOT GETTING VIDEO FOR MAC#
#LYNC WEB APP PLUGIN NOT GETTING VIDEO DRIVERS#
#LYNC WEB APP PLUGIN NOT GETTING VIDEO SOFTWARE#
#LYNC WEB APP PLUGIN NOT GETTING VIDEO WINDOWS#

Remove the user's Skype for Business Online credentials from the Windows Credential Manager.

If you can't sign in to Skype for Business Online, go to step 2.

Delete the certificate, and then try to sign in to Skype for Business Online.

Verify that the certificate is present and that it isn't expired.

Sort by the IssuedBy column, and then look for a certificate that is issued by Communications Server.

Expand Personal, and then expand Certificates.

To do this, click Start, click Run, type certmgr.msc, and then click OK. Verify that the user has the correct certificates in Certificate Manager. Now that the computer is up to date and meets all minimum system requirements, clear any cached credentials or certificates from previous logons: Select your version (2013 or 2010), and then select Lync client under Category. See Lync Downloads and Updates for the latest Lync updates.

#LYNC WEB APP PLUGIN NOT GETTING VIDEO DRIVERS#

Specifically, make sure that video, audio, and network drivers are up to date. Run Windows Update, and then verify that all optional hardware updates are installed.

#LYNC WEB APP PLUGIN NOT GETTING VIDEO SOFTWARE#

The computer should have the latest operating system updates, audio and video drivers, and software application updates to make connecting to a Skype for Business Online meeting a successful experience. To resolve any client or computer issue, first make sure that the computer is up to date. You are determined to connect to the conference, even if you can't participate in audio, video, or chat. You tried all steps in this document and still can't join the Skype for Business Online meeting. Additionally, Skype for Business Online doesn't start the online meeting.įixing OCSMEET file associations in Windows When you click the Join Online Meetinglink in a meeting invitation, a File Opendialog box appears. Make sure that Domain Federation or External Communications are configured correctly

When you use Skype for Business Online to join a Lync conference that is organized by another company, you receive the error "reference ID 43 (source ID 241)". When you try to click the Join Online Meeting link in a meeting invitation, you receive the error "Meeting URL is not valid". When you try to click the Join Online Meeting link in a meeting invitation, you are repeatedly presented with a security warning and can't join the meeting. When Skype for Business Online tries to start an online meeting, the client program freezes. When you try to click the Join Online Meeting link in a meeting invitation in Skype for Business Online, you receive "Page not found" or "Page cannot be displayed" in Microsoft Internet Explorer. Then, you can troubleshoot the issue by following the steps that are outlined here. If you don't experience one of the symptoms that are listed in the following table, use the scoping table in the "Scope" section to narrow the problem to a specific kind of issue. Lync federation issue or external network issue User identity issue or provisioning issue Multiple users from both inside and outside our organizationĬan't join a Skype for Business Online meeting from a single computerĬan't join a Skype for Business Online meeting from multiple computers Multiple users from outside our organization Multiple single user from inside our organization IssueĪ single user from inside our organizationĪ single user from outside our organization That is, the issue affects either a single user or multiple users, and the issue can be reproduced either on one computer or on multiple computers. from outside our organization.Can't join a Skype for Business Online meeting from multiple computers: (is usually caused by) Lync federation issue or external network issue.īe aware that each column and each row are mutually exclusive. Read the table as in the following example: However, some categories may be outside the technical support boundaries of a Skype for Business Online support engineer. This table is provided to help scope the problem to a certain category. When you have the answers to these questions, see the following table to determine the kind of issue that you're dealing with.

Can the affected users reproduce the problem on a single computer or on multiple computers?.

Are the users internal or external to your organization?.

How many users does the problem affect?.

Before you start, ask yourself and any external users who are experiencing the issue the following questions:

#LYNC WEB APP PLUGIN NOT GETTING VIDEO FOR MAC#

Let's assume that you want to troubleshoot issues that occur when users try to join a Skype for Business Online (formerly Lync Online) meeting by using Lync 2010, Lync 2013, the Lync for Windows Store app, or Lync for Mac 2011.